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FAQ
Frequently asked questions
Yes! Our balloons can be used outdoors and will generally hold up well in normal weather conditions. However, extreme weather conditions are not recommended.Please keep the following in mind:Sharp objects: Avoid placing balloons near brick walls, trees, branches, or other sharp surfaces that could cause them to pop.Wind: Our balloon weights are not designed to withstand medium to strong winds. We recommend securing your balloons to a permanent, sturdy object when using them outdoors.Heat & extreme weather: Excessive heat, strong winds, rain, or other extreme conditions may affect the appearance and longevity of your balloons.Please note: Once balloons have been delivered or picked up, we are unable to provide refunds for balloons that pop afterward. Please handle your balloons with care and never leave them unattended inside a vehicle, as heat can cause balloons to pop.
An empty midsize car can typically fit one Bubblelloon on the back seat.A 6–8 ft balloon garland can fit in a medium-sized SUV with the seats folded down and the vehicle otherwise empty.Please allow plenty of space around your balloons to prevent them from rubbing against seats, doors, or other surfaces that could cause them to pop. We also recommend keeping your vehicle cool and never leaving balloons unattended inside a hot car.
We recommend placing your order as soon as you know your event date, no matter how far in advance. This gives us the best opportunity to accommodate your preferred date, colors, and design.For backdrop rentals and large installations, we recommend calling as far in advance as possible to check availability and reserve your date.Need something last minute? No problem! We may still be able to accommodate your request depending on our availability. Give us a call, and we’ll be happy to check for you!
Absolutely! We can help keep the surprise a surprise. When ordering your Baby Gender Reveal Bubblelloon, select “None” for the confetti color.Then, have a trusted friend, family member, or someone else who knows the baby’s gender email us at bubblelloon@gmail.com with:Your nameThe baby’s genderWe’ll take care of the rest and make sure you don’t find out until the big reveal!
We understand that plans can change! If you need to make adjustments to your order, such as selecting a different product or rescheduling your event, please email us at bubblelloon@gmail.com. We’ll do our best to accommodate your request based on availability.If you need to cancel your order:Cancellations made 30 days or more before your scheduled pickup, delivery, or installation date may be eligible for a refund, minus a 10% processing fee.Cancellations made less than 30 days but at least 5 business days before your scheduled date will be issued as store credit.Cancellations made less than 5 business days before your scheduled pickup, delivery, or installation date are not eligible for a refund or store credit.All cancellation requests must be submitted by email to bubblelloon@gmail.com.Please note that all cancellations are subject to the terms above.
All balloon sales are final sale. Bubblelloon Giant Balloons cannot guarantee the lifespan or condition of balloons after they have been picked up or delivered, as factors such as handling, temperature, weather, and placement may affect the balloons.For installations, once the client has reviewed and approved the final result of the installation, our service is considered complete. Any changes or adjustments requested after the client’s approval may be subject to additional fees.Due to the unexpected circumstances that can arise with any event, we reserve the right to make reasonable changes to an order when necessary and in the best interest of our clients.Please contact us as soon as possible if you experience an issue with your order, and we will do our best to assist you.
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